Job Posting Details

Health Quality Ontario

Senior Communications Advisor

Job Description

Senior Communications Advisor

Health Quality Ontario is the provincial advisor on the quality of health care. With the goal of excellent care for all Ontarians, Health Quality Ontario reports to the public on how the system is performing, develops standards for what quality care looks like, evaluates the effectiveness of new health care technologies and services, and promotes quality improvement aimed at sustainable positive change. Visit for more information.




Joining an outstanding team dedicated to excellence in communications and quality health care in Ontario, the Senior Communications Advisor is responsible for providing expert communications counsel and services to support the delivery of Health Quality Ontario’s communications strategies. The role reports to the Director, Communications and leads strategic work, needs assessment and product development for Health Quality Ontario programs. The individual will come with experience delivering high quality, multi-faceted communications programs from concept through to execution, aligned with best practices.



Communications Development & Delivery:

·        Collaborates with internal stakeholders to identify and understand communications needs and program-specific content, and recommends strategies, messaging and tactics as well as measures of success on communications approaches.

·        Throughout all projects, builds a compelling narrative to articulate the work of Health Quality Ontario, ensuring language is on-brand, clear and concise.

·        Develops and implements multi-faceted communications materials (e.g. web posts, marketing materials such as e-newsletters, social media assets, news releases, stakeholder communications, etc.) to engage identified audiences.

·        Manages proactive and reactive media relations, developing relationships with key journalists, managing media requests and coordinating interviews.

·        Works closely with colleague designers and the Digital Team to ensure content is visually inspired and facilitates the user journey and experience on the Health Quality Ontario website.

·        Identifies stakeholder partners and methods of engagement to share information about Health Quality Ontario programs. 


Quality Improvement:

·        Develops an understanding of Health Quality Ontario’s audiences and their interactions with the organization, identifying opportunities for improving communication vehicles and delivery mechanisms.


      Relationship Management:

·        Develops relationships with peers and associates across Health Quality Ontario to understand business/operations activities, identify communications requirements, share information and resolve issues.

·        Manages relationships with internal stakeholders to ensure project/communications deliverables and expectations are effectively managed and any issues are resolved.

·        Builds relationships with relevant external stakeholders, government representatives, and communications representatives.

·        Stays current and proactively brings forward industry best practices and emerging products and trends in the field of communications.



To be considered for this opportunity, you will have:



·        Undergraduate degree in Communications, Journalism or in a related discipline.




·        A minimum of 5 years’ experience in strategic communications planning and execution.


Preferred Experience:

·        10 years’ direct communications combined experience working in a Public Relations agency setting (with in-depth experience in health), or in government, provider, or a provider association health care setting.

·        Experience in project management.

·        Experience in event planning.

·        Experience in video development.

·        Understanding of written French language preferred.


Key Competencies:

·        Solid understanding of the health care sector – in particular, an understanding of health care professionals and partners that would relate to Health Quality Ontario’s full mandate in quality improvement, evidence development and public reporting.

·        Superior writing and editing skills are essential to accurately communicate about Health Quality Ontario’s various initiatives in a way that resonates with a wide range of stakeholders.

·        Strong media relations skills, including relationship-building, pitching and managing requests.

·        Strategic digital communications and social media understanding and skills (e.g., content and asset development, engagement, etc.).

·        Strong interpersonal and analytical skills so the Advisor can build relationships with Health Quality Ontario team members and proactively respond to and understand their communications needs.

·        Strong project management skills in order to meet multiple deadlines for multiple internal audiences.


Key Organizational Competencies:


·        Think Strategically: Think broadly to build long-term success; understand health care system impacts and maintain internal alignment.

·        Develop People: Grow leadership capacity by investing time and resources to attract, retain and develop people. Build skills.

·        Be Agile: Quickly respond to and shape an ever-changing health care system. Adapt, navigate and thrive in changing circumstances.

·        Act as One Organization: Align on and build consistent business processes; set standards to ensure effective, quality health care delivery.

·        Nurture Partnerships and Relationships: Cultivate effective and influential working relationships (internal and external) and collaborate to achieve mutually beneficial goals.  Work effectively across the system.

·        Build Credibility: Take personal ownership for delivering results and adding value in every interaction.  Continually earn our place as a critical player in the Health Care

How to Apply

Location: Toronto

Status: 1 Temporary, Full-Time (12 months plus possibility of extension)

Qualified applicants are invited to submit a covering letter and resume to by 4:30 p.m. on Friday, April 27, 2018, quoting competition number 2018-067 as well as their name. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

 Health Quality Ontario is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.  Should you require accommodations during the recruitment and selection process, please contact Human Resources.

For additional information on Health Quality Ontario, please visit our website at

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Contact for Position

Health Quality Ontario
Toronto ON


Job Location

Job Level & Type
  • Senior Level
  • Full Time Contract Position

Listing to be posted until:
Thursday, May 10, 2018